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PaperCut Knowledge Base

PaperCut Knowledge Base

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FAQ

What does Copy Monitoring do?

We are a specialist distribution company with offices in New Zealand, Australia and Singapore. We work closely with manufacturers and partners to supply a variety of solutions across multiple industries including cost recovery, document management, access control, scan capture, vending, car wash and payment technologies. To learn more about the full range of solutions from Copy Monitoring visit our parent website. 

Does Copy Monitoring sell PaperCut direct?

We do not sell PaperCut MF direct to end-users. We have worked hard to develop key relationships with a network of skilled resellers and partners across the region. This allows us to support a larger client base for PaperCut MF and deliver a better solution at a better price. Local resellers understand client needs better and can deliver better on-the-ground support and an overall experience for a client.

On occasion we will work in a consultative process for both PaperCut NG and MF in assisting with proof-of-concept installations where no reseller is available or in competitive tender environments. In these scenarios we may charge clients for consultative services – however they will need to purchase licenses and associated hardware from their reseller.

How much will it cost?

PaperCut MF is modular pricing and therefore providing indicative pricing is very difficult. Broadly speaking the pricing is based on the number of:

  • users
  • MFPs
  • card readers
  • site servers
  • print release stations

Plus additions like

  • payment gateways
  • autoloaders
  • years’ worth of Premium Upgrade Assurance
  • MFP specific parts or licenses such as
    • foreign device kits
    • custom authentication licenses

Authorised partners of Copy Monitoring can obtain pricing from the partner portal, or if you’re an end-user looking for a reseller then complete our consultation request form and we will be in touch.

What is Premium Upgrade Assurance?

Premium Upgrade Assurance includes:

  • Upgrades – Access to all upgrades, both major and minor. PaperCut averages 6 to 8 upgrade releases a year.
  • Your Say – Have your say in the future of PaperCut and vote for what you’d like to see implemented next.
  • Hotfixes – We’ll go the extra mile to keep you up and running, even if this means issuing a custom hotfix out of normal release cycles.
  • E-mail and Phone support – Clients with PUA can open support tickets and access remote support.

Premium Upgrade Assurance does not include:

  • Any on-site support and services
  • Consultative services
  • Customisation and bespoke development
  • Support for 3rd party products or integration not done/developed by PaperCut

It is important to note that professional services like installation, training, consultation are chargeable and never included in Premium Upgrade Assurance.

Do you provide aftersales support?

We are always available to help out, however we request of our clients that the correct support escalation procedures are adhered to. Such as raising tickets via the reseller. This is important to ensure they are kept in the loop, and that we can track any potential issues. We also recommend that end-users and resellers alike familiarise themselves with the PaperCut knowledge base.

Heading to Sydney? our head office is near Sydney Airport. Let us know you’re coming and we’ll shout you a coffee! (or a beer!)

About Copy Monitoring

With over 20 years’ experience in print and copy management across Australia and New Zealand, we are a top-tier distribution partner for PaperCut Software International across Australia, New Zealand, Pacific Islands and 11 ASEAN countries – we are the exclusive Cartadis distributor to Asia Pacific. We are the largest Elatec RFID distributor in the region, and our partnerships with our resellers have resulted in excellent sales growth and customer satisfaction. From this unique position, we’re ideally placed to design and manage tailored solutions to our reseller channel.


Visit Copy Monitoring website

National (Australia)
1300 134 326

Local Numbers
Sydney +61 2 8188 7545
Brisbane +61 7 3123 4919
Canberra +61 2 6108 4510
Melbourne +61 3 9020 1498
Auckland +64 9 887 6999
Singapore +65 3159 0931

Head Office (Sydney)
Copy Monitoring Australia
Unit 32
112 McEvoy Street
ALEXANDRIA
NSW 2015
Australia

Singapore Office
Copy Monitoring Singapore Pte Ltd
60 Paya Lebar Road
#07-11 Paya Lebar Square
Singapore
(409051)

Auckland Office
Copy Monitoring Systems (NZ) Ltd
Unit 3 / 8a Audrey Road
TAKAPUNA Auckland 0622
New Zealand ‎